Terms of service

1. Introduction

1.1. Gamelu d.o.o., with its registered office in Croatia, Slavonski Brod, Naselje Slavonija I 4/1, OIB: 73976474236, is the sole owner, creator and administrator of the “Gamelu” web application (hereinafter: the “Application”) available at www.gamelu.hr.

1.2. Gamelu has adopted these Terms of Service (hereinafter: the “Terms”), which govern the use of the Application and of the website www.gamelu.hr (hereinafter: the “Website”) and are binding on all users and visitors.

1.3. These Terms may be amended or supplemented in whole or in part, and the right to make such amendments and supplements is reserved exclusively by Gamelu.

1.4. The Terms are publicly available to all users free of charge via the Website.

2. Basic terms and their meaning

2.1. Visitor – includes the Basic user, the User and the Business user.

2.2. Basic user – a natural person who accesses the Website free of charge and without creating a user account, without using the Application's features, i.e. who only browses the content (browsing).

2.3. User – a Basic user who has created a personal user account within the Application.

2.4. Business user – a legal person, trade or self-employed professional that has opened a business user account in order to use the Application, created by a User authorised to do so.

2.5. Subscriber – a Business user who establishes a subscription relationship with Gamelu.

2.6. Subscription relationship – a contractual relationship created by the Business user's acceptance of these Terms and once the Subscription has been paid to Gamelu in full.

2.7. Subscription – the monetary amount the Subscriber pays to Gamelu from a business account for time-limited use of certain features of the Application (subscription model), exclusively on the basis of an offer or invoice issued by Gamelu. The Subscription is charged on a monthly or annual basis. Payment is made in advance for the billing period, or as otherwise stated on the invoice or offer. All additional items and services are charged according to the invoice issued.

2.8. Contractual relationship – a legally binding relationship between the Subscriber and Gamelu, governed by these Terms, which constitute general terms and conditions within the meaning of Article 295 of the Croatian Civil Obligations Act (Official Gazette 35/05, 41/08, 125/11, 78/15, 29/18, 126/21, 114/22, 156/22, 155/23).

3. Visitors to the Website and the Application

3.1. By accessing and browsing the Website or using the Application, you are deemed to fully accept these Terms and to be bound by them. If you do not agree with the Terms, you must immediately stop using the Website and the Application and all of their features.

3.2. Gamelu makes reasonable efforts to ensure the availability of the Website and the Application. However, since it depends on third-party services such as Supabase, it cannot guarantee uninterrupted access at all times. Occasional unavailability may occur due to external factors, technical infrastructure or system upgrades. Short interruptions (of a few minutes) may occur during urgent updates, while users will be notified of planned major upgrades at least 24 hours in advance. The Company assumes no responsibility and gives no guarantees for the content and information published on the Website and in the Application by users.

3.3. Content published or available on the Website and in the Application may not be reproduced, distributed or published elsewhere in any form without the express written permission of Gamelu. Downloading content, placing links to individual subpages, and any framing of the Website or the Application, or parts thereof, is also prohibited.

4. Gamelu

4.1. The application named “Gamelu” is a system composed of several modules, intended, among other things, for managing human resources within a company. The system covers the management, monitoring and documentation of activities related to occupational health and safety and related areas. Each module within the Application relates to a specific phase of the process and is regarded as part of a software-as-a-service (SaaS) model.

4.2. All Subscribers are given access to all modules and features offered by the Application.

4.3. Gamelu continuously improves and develops the Application, regularly introducing new options and features. This results in occasional changes to how the Application works, of which Visitors will be informed in good time.

4.4. In accordance with the provisions of these Terms, Gamelu gives no guarantees regarding the operation of the Application, its features or the results of data processing. Consequently, it assumes no liability for any damage a Visitor might suffer in connection with the use of the Website or the Application, including possible errors in the recording or processing of data.

4.5. The Website and the Application are available via the internet, and all entered and processed data is stored using Supabase services, with servers located within the European Union.

4.6. The Company regularly maintains the Website and the Application and makes reasonable efforts to keep them available to users at all times.

4.7. Gamelu does not guarantee the completeness, accuracy or authenticity of the data and information available on the Website and in the Application, regardless of their source.

4.8. Nor does it assume responsibility for any difficulties in accessing the Website and the Application or in their availability.

4.9. Gamelu is not liable in the event of loss, deletion or unavailability of documents, data or information.

5. Creating a user account

5.1. A user account may be opened only under certain conditions, and the decision on its approval is made by Gamelu at its own discretion.

6. Creating a user account – User

6.1. The user account is created in two stages, according to the following procedure:

a) The first stage is carried out by authorised persons at Gamelu via the e-mail address gamelu@gamelu.hr. They initially open an account for each User, with successful creation conditional on entering:

• a valid e-mail address of the Basic user
• the personal identification number (OIB) of the Basic user

The user then receives a notification at the specified e-mail address to continue the registration process.

b) In the second stage, the User completes the creation of the account via the received e-mail notification by setting a password, which completes the registration and confirms acceptance of these Terms.

• the chosen password is used to access the Application

6.2. Gamelu is not obliged to further verify the accuracy of the data entered by the user, while the Basic user warrants its truthfulness, accuracy and completeness and bears responsibility for the information entered.

6.3. After successful registration, the User can access their account by entering the specified e-mail address and password and use the available features of the Application.

6.4. The User is responsible for any sharing of their access credentials with other persons.

6.5. The User must keep their login details safe. All activities carried out through the user account will be considered theirs. In the event of suspected unauthorised use, Gamelu must be notified immediately.

6.6. If the user forgets their password, they can reset it via the password recovery system (“Forgot your password?”).

6.7. If the user wants to change their password, they can do so within the application by selecting “Change password”.

6.8. The User undertakes to make all payments to Gamelu exclusively from their business bank account. All costs related to bank transactions, taxes and other fees are borne by the User.

6.9. By settling an invoice or offer under these Terms, the User acquires the status of Subscriber, of which they will be notified via their e-mail address. The Subscription is considered paid at the moment the payment is recorded in Gamelu's business account.

6.10. All actions performed by the User on the Website and/or in the Application are deemed to originate from the User, regardless of who actually performed them, and such actions produce legal effects and obligations for the User, who bears responsibility for them.

7. Creating a user account – Business user

7.1. The user account is created in two stages, according to the following procedure:

a) The first stage is carried out by authorised persons at Gamelu via the e-mail address gamelu@gamelu.hr. They initially open an account for each Business user, with successful creation conditional on entering:

• a valid e-mail address of the Business user
• the personal identification number (OIB) of the Business user

The user then receives a notification at the specified e-mail address to continue the registration process.

b) In the second stage, the Business user completes the creation of the account via the received e-mail notification by setting a password, which completes the registration and confirms acceptance of these Terms.

• the chosen password is used to access the Application

7.2. Gamelu is not obliged to further verify the accuracy of the data entered by the user, while the Business user warrants its truthfulness, accuracy and completeness and bears responsibility for the information entered.

7.3. After successful registration, the Business user can access their account by entering the specified e-mail address and password and use the available features of the Application.

7.4. The Business user is responsible for any sharing of their access credentials with other persons.

7.5. The Business user must keep their login details safe. All activities carried out through the user account will be considered theirs. In the event of suspected unauthorised use, Gamelu must be notified immediately.

7.6. If the user forgets their password, they can reset it via the password recovery system (“Forgot your password?”).

7.7. If the user wants to change their password, they can do so within the application by selecting “Change password”.

7.8. The Business user undertakes to make all payments to Gamelu exclusively from their business bank account. All costs related to bank transactions, taxes and other fees are borne by the Business user.

7.9. By settling an invoice or offer under these Terms, the Business user acquires the status of Subscriber, of which they will be notified via their e-mail address. The Subscription is considered paid at the moment the payment is recorded in Gamelu's business account.

7.10. All actions performed by the Business user on the Website and/or in the Application are deemed to originate from the Business user, regardless of who actually performed them, and such actions produce legal effects and obligations for the Business user, who bears responsibility for them.

8. User data

8.1. All data you enter into the Application (such as documents, records and the like) remains your property. By using the Application you confirm and warrant the following:

• a) that you are familiar with these Terms and accept them;
• b) that you have a valid legal basis for using the Application in the name and on behalf of the Business user / User;
• c) that all data you process through the Application has been collected lawfully and that you have the right to process it;
• d) that such processing does not infringe intellectual property rights or other rights of third parties;
• e) that the data does not contain unlawful content;
• f) that the data will not be used for unlawful purposes or to achieve unlawful aims.

8.2. You agree to bear full responsibility for all data you enter into the Application, as well as for data you will enter in the future, and to compensate Gamelu for any damage or loss that may arise as a result of your use of the Application or your breach of these Terms.

8.3. You are aware of and accept that Gamelu has the right, at any time and without additional consent, to monitor and analyse how Visitors use the Website and the Application, as well as the data processed through them. Such data may be used for the purpose of further development, improvement and upgrading of the system.

9. Prohibited uses

9.1. Visitors are not permitted to use access to the Website and/or the Application for the purpose of testing their features, or to analyse their operation with the aim of creating the same or a similar platform.

9.2. Any free trial periods serve exclusively for the temporary presentation of the Application (or parts of it) to potential users. Any other use during that period, including abuse of the trial rules, is strictly prohibited.

9.3. Visitors are not permitted to copy, sell, rent, lend or in any other way transfer access to the Website and/or the Application. Users and Business users grant access to the data they have entered independently and at their own risk, for example in order to obtain offers or other information from selected experts.

9.4. Each user is responsible for their communication and interaction with other users, as well as for the data they share with them.

9.5. By using the Website and/or the Application, you undertake not to:

• a) use them for unlawful purposes or in a manner contrary to these Terms;
• b) send unsolicited messages (spam), solicit money or otherwise act unlawfully towards other Visitors;
• c) misrepresent yourself or impersonate another person or entity;
• d) publish content that is offensive, threatening, contains hate speech or is sexually explicit;
• e) share inappropriate content, such as content that incites violence or intolerance or insults others;
• f) use other people's user accounts, share your own account with others or hold more than one account (except for a combination of a personal and a business account);
• g) act contrary to these Terms.

10. Termination of the User's and Business user's account

10.1. Deleting a user account

• a) The User may request the removal of their account by sending a request to the e-mail address gamelu@gamelu.hr.
• b) Once the request is confirmed, the account is anonymised, meaning that personal data (first name, last name, e-mail) is removed from the database and access to the account is disabled for both the administrator and all associated users.
• c) In all associated companies, the user is marked as “inactive”.

10.2. Deleting a company

• a) A request to delete a company is submitted via the e-mail address gamelu@gamelu.hr.
• b) Once confirmed, the company is marked for deletion, but the data is not removed immediately, so that the request can be withdrawn in the event of an error or unauthorised action.
• c) After 90 days, all data associated with the company is permanently deleted from the Application.
• d) Only basic information about the company is retained in the system for the purpose of keeping historical subscription records.

10.3. Gamelu has the right, at any time, without prior notice and without stating reasons, to unilaterally deactivate or permanently delete a user account (including all associated data) if it establishes a breach of these Terms. It may also prevent future registrations by such a user.

10.4. Upon termination of the subscription relationship, the Business user loses access to certain features of the Application, with the possibility of reactivating the subscription in accordance with the provisions of these Terms.

10.5. Upon expiry of the agreed period, the subscription relationship is automatically renewed for the same period, unless the Business user / User notifies Gamelu by e-mail no later than 30 days before expiry that they do not wish to renew it.

11. Liability

11.1. In accordance with these Terms, Gamelu is not liable for any damage arising from the use of the Website and/or the Application, their unavailability or the unavailability of any part of them, or for loss of data or compromise of its integrity. This includes all types of damage, whether direct or indirect, special, incidental, consequential or other, including but not limited to loss of profit and data.

11.2. Gamelu is also not liable for damage that may arise as a result of the actions or activities of other Visitors or third parties on the Website and/or in the Application.

12. Intellectual property rights

12.1. All information, data and content published by Gamelu on the Website and/or in the Application, or otherwise marked as its own, is protected by copyright and other intellectual property rights. Gamelu reserves all rights to these materials.

12.2. All trademarks, service marks, graphic elements and logos appearing on the Website and/or in the Application belong to Gamelu or are its registered marks. Mere access to the Website and/or the Application does not grant any right or licence to reproduce or otherwise use them.

12.3. All modifications and upgrades of the Website and/or the Application are the exclusive property of Gamelu.

12.4. The User or Business user accepts and gives express consent that Gamelu may use the visual elements they enter or make available (e.g. a mark, logo, photograph or other visual identity) on the Website and/or within the Application for the purposes of:

• a) ensuring the full functionality of the Website and/or the Application;
• b) publicly presenting and promoting the Website, the Application and Gamelu;
• c) promoting Gamelu's products and services;
• d) use in promotional materials (e.g. brochures, posters, flyers, social and business networks, etc.).

12.5. By entering or making available the aforementioned visual elements, the User or Business user confirms and warrants that they hold the necessary rights and authorisations for their use. If such rights do not exist, the user bears responsibility for any damage that may arise for Gamelu as a result.

13. Cookies and similar technologies

13.1. The Website does not use cookies or similar tracking technologies. Should such technologies be introduced, users will be informed and, where required, their consent will be requested.

14. Privacy rules

14.1. Gamelu processes Visitors' personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (2016/679), and in accordance with its own Data Protection Policy.

15. Final provisions

15.1. These Terms are available on the Website. In the event of amendments, Gamelu will notify Visitors in good time and publish the updated version on the Website. These Terms of Service enter into force on 15 June 2026. A Visitor is deemed to accept the amendments unless, within 15 days of their entry into force, they declare in writing (by e-mail to gamelu@gamelu.hr) that they do not accept them. If a User or Business user does not accept the amendments, they must notify Gamelu immediately, after which their user account will be removed in accordance with these Terms. In that case, the Business user / User is entitled to a refund of the part of the Subscription proportionate to the unused period, and Gamelu will make the refund within 30 days of receiving the notification, to the account from which the payment was made.

15.2. The substantive and procedural law of the Republic of Croatia applies to all relationships, rights and obligations between Visitors and Gamelu.

15.3. Any disputes fall within the jurisdiction of the Commercial Court in Osijek, permanent service in Slavonski Brod.

15.4. If any provision of these Terms is found to be invalid, this will not affect the validity of the remaining provisions, which remain in force. The invalid provision will be replaced by a new one that most closely corresponds to the original intent.

15.5. Gamelu's failure to exercise any right under these Terms does not constitute a waiver of that right or the loss of the possibility of exercising it later.

15.6. If the other party has its own general terms and conditions of business, they will apply only if Gamelu expressly accepts them in writing; otherwise they will not apply.

16. Contact

16.1. In the event of any questions, uncertainties or complaints regarding these Terms, you can contact Gamelu via the e-mail address gamelu@gamelu.hr.